Cisco Unified Communications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. The Cisco Unified Communications Essential Operate Service, part of the Cisco Lifecycle Services framework, can help you quickly resolve incidents across your IP communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity.

The service is composed of two options:

? Unified Communications for software applications support

? Unified Communications software application and server support

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